International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Open Access | Double Blind Reviewed

ISSN: 2319-7064


Downloads: 45

Research Paper | Marketing | Sudan | Volume 10 Issue 2, February 2021


Assessment of Customer Satisfaction and Service Quality Gaps in Domestic and Foreign banks in Sudan

Nasreldin Mohamed Tomsah


Abstract: Customer service is one essential part of any aspect of banking and it outlines future of any banking institution. In banking sector, the whole series of activity and generation of Income twists around the customer. From a very contented and quiet environment, now the Sudanese Banking Sector is considered by hard competition for the customers satisfaction and profit war between different banking groups i. e. (domestic bank vs. foreign Bank). This research tries to examine the comparative analysis of customer satisfaction among these two categories of banks domestic and foreign banks using the list of service characteristics based on service quality method. Simple random sampling technique is implemented and sample size of the data was driven from customer of domestic and foreign banks operated in Sudan and located in Khartoum state.


Keywords: Service quality, customer satisfaction, foreign bank, Sudan


Edition: Volume 10 Issue 2, February 2021,


Pages: 450 - 453


How to Download this Article?

You Need to Register Your Email Address Before You Can Download the Article PDF


How to Cite this Article?

Nasreldin Mohamed Tomsah, "Assessment of Customer Satisfaction and Service Quality Gaps in Domestic and Foreign banks in Sudan", International Journal of Science and Research (IJSR), Volume 10 Issue 2, February 2021, pp. 450-453, https://www.ijsr.net/get_abstract.php?paper_id=SR201122114730

Similar Articles with Keyword 'Service quality'

Downloads: 3 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1

Masters Thesis, Marketing, Turkey, Volume 11 Issue 5, May 2022

Pages: 1718 - 1722

An Analysis of Customer Satisfaction Level in Banking Sector of Afghanistan

Ajmal Amiry

Share this Article

Downloads: 80

Research Paper, Marketing, India, Volume 9 Issue 9, September 2020

Pages: 1140 - 1147

The Impact of Internal Market Orientation on Service Quality

Dr. Teena Mishra

Share this Article
Top