International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Open Access | Fully Refereed | Peer Reviewed

ISSN: 2319-7064




Downloads: 117

Case Studies | Management | Uganda | Volume 3 Issue 10, October 2014


Effects of Monitoring and Evaluation Frameworks on Service Delivery in the Health Sector In Uganda

Samuel Moses Okello


Abstract: The study examined the effects of Monitoring and Evaluation frameworks on service delivery using a case study of Marie Stopes Uganda. Service delivery was implemented without an M & E framework, yet in an ideal situation, there should have been a framework for an organization of that magnitude and scope of service delivery. However this seemed not to be the case as attested by Lowe and Bellows in their 2007 report in which service delivery was not informed by baseline data during the implementation of Output Based Aid (OBA) program by Marie Stopes in Western Uganda. It was noted that the program was implemented without baseline data of the people who used to access treatment for sexually transmitted infections (STIs) in the chosen centers before the OBA program (Lowe & Bellows, 2007; p.7). The purpose was to examine the effect of Monitoring and Evaluation frameworks on service delivery. The methodology employed was a case study design; data was collected at Marie Stopes centers in Northern Uganda using self-administered questionnaires and interviews. Qualitative data was analyzed using content analysis and quantitative data done using SPSS. The findings indicated a positive significant relationship between principles of monitoring and evaluation frameworks, resources, M & E plans and weak positive relationship with service delivery. The study concluded that M & E frameworks i. e. principles, resources & M & E plans had an effect on service delivery; although program outputs didnt. The major limitation was the geographic focus; it was carried out in only northern Uganda and not a country wide study, secondly being a case study; generalization of the findings was limited. The study recommended that Marie stopes Uganda needs to improve and strengthen M & E principles, resources; revisit the definitions of program outputs and strengthen the M & E plans in order to improve service delivery.


Keywords: Monitoring and Evaluation, Frameworks, service delivery


Edition: Volume 3 Issue 10, October 2014,


Pages: 1736 - 1743


How to Cite this Article?

Samuel Moses Okello, "Effects of Monitoring and Evaluation Frameworks on Service Delivery in the Health Sector In Uganda", International Journal of Science and Research (IJSR), https://www.ijsr.net/get_abstract.php?paper_id=OCT14485, Volume 3 Issue 10, October 2014, 1736 - 1743

How to Share this Article?

Enter Your Email Address


Similar Articles with Keyword 'Frameworks'

Downloads: 2

Research Paper, Management, India, Volume 10 Issue 11, November 2021

Pages: 142 - 144

Skills, Learning and Research (SLR Model): Three Dimensional Model of Higher Education in India

Dr. Pooja Aggarwal

Share this Article

Downloads: 111

Research Paper, Management, Sri Lanka, Volume 4 Issue 9, September 2015

Pages: 1189 - 1194

Development of New Frameworks, Standards and Principles via Delphi Data Collection Method

Dr. K. K.Tilakasiri

Share this Article

Similar Articles with Keyword 'service delivery'

Downloads: 2

Research Paper, Management, Ethiopia, Volume 10 Issue 9, September 2021

Pages: 625 - 629

The Implementation and Challenges of BPR in Ethiopia, in Case of Bahir Dar Revenue and Custom Authority

Belayneh Muche Negash

Share this Article

Downloads: 72

Research Paper, Management, India, Volume 9 Issue 11, November 2020

Pages: 1090 - 1093

Customer Adoption of Alternate Channels for Banking Service Requirements - A Case Study of Patna District

Dr. Trishna

Share this Article

Similar Articles with Keyword 'Monitoring'

Downloads: 153

Research Paper, Management, Sierra Leone, Volume 9 Issue 2, February 2020

Pages: 973 - 978

The Essence of Risk Identification in Project Risk Management: An Overview

Crispin George

Share this Article

Downloads: 233

Research Paper, Management, Sierra Leone, Volume 9 Issue 3, March 2020

Pages: 102 - 106

The Significance of Auditing in Project Management

Crispin George

Share this Article

Similar Articles with Keyword 'Evaluation'

Downloads: 233

Research Paper, Management, Sierra Leone, Volume 9 Issue 3, March 2020

Pages: 102 - 106

The Significance of Auditing in Project Management

Crispin George

Share this Article

Downloads: 2

Research Paper, Management, Indonesia, Volume 3 Issue 6, June 2014

Pages: 529 - 534

E-Business Analysis of Garut University (UNIGA) Using the Business Model Canvas

Maghfirah, Dini Turipanam Alamanda, Adhi Prasetio, Fajar Prabowo, Abdullah Ramdhani

Share this Article
Top