Result Analysis of Total Quality Management Implementation Using Quality Manual to Achieve Raise on Service Excellence (ROSE) in PT. TLK Indonesia
International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
www.ijsr.net | Open Access | Fully Refereed | Peer Reviewed International Journal

ISSN: 2319-7064

Case Studies | Management | Indonesia | Volume 3 Issue 11, November 2014

Result Analysis of Total Quality Management Implementation Using Quality Manual to Achieve Raise on Service Excellence (ROSE) in PT. TLK Indonesia

Khairani Ratnasari Siregar

A company has to develop both its business sector and its organization. This development is intended for the sake of customer satisfaction. PT. TLK as a well-known telecommunication company in Indonesia, has decided that in 2011 has become the beginning year of Quality Assurance. This study is intended to discover the picture of quality manual of PT. TLK as efforts in achieving quality assurance through the implementation of Total Quality Management. This study is also intended to discover the business result of the implementation of quality manual. The method used in this study is qualitative descriptive methods to conduct observation and interviews. The result of the study explains that in improving product services quality to satisfy customers expectation through Total Quality Management (TQM) and quality manual implementation, Raise on Service Excellence (ROSE), indicates the positive effect to the company.

Keywords: Business Result, Total Quality Management, Quality Assurance, Quality Manual

Edition: Volume 3 Issue 11, November 2014

Pages: 2772 - 2775

Share this Article

How to Cite this Article?

Khairani Ratnasari Siregar, "Result Analysis of Total Quality Management Implementation Using Quality Manual to Achieve Raise on Service Excellence (ROSE) in PT. TLK Indonesia", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=OCT141615, Volume 3 Issue 11, November 2014, 2772 - 2775

88 PDF Views | 57 PDF Downloads

Download Article PDF



Similar Articles with Keyword 'Total Quality Management'

Case Studies, Management, Indonesia, Volume 3 Issue 11, November 2014

Pages: 2772 - 2775

Result Analysis of Total Quality Management Implementation Using Quality Manual to Achieve Raise on Service Excellence (ROSE) in PT. TLK Indonesia

Khairani Ratnasari Siregar

Share this Article

Research Paper, Management, Namibia, Volume 9 Issue 5, May 2020

Pages: 1679 - 1683

Total Quality Management Effects in Private Tertiary Institutions in Gauteng Province, South Africa

Austin Musundire, Gibbet Murambiwa Magaisa, Lovemore Matipira

Share this Article

Research Paper, Management, India, Volume 8 Issue 7, July 2019

Pages: 1336 - 1344

Application of Total Quality Management on Higher Education

Dr. D.C. Agrawal, Ankur Kukreti

Share this Article

M.Tech / M.E / PhD Thesis, Management, Turkey, Volume 8 Issue 12, December 2019

Pages: 1252 - 1264

Impact of Statistical Measures of Quality on Business Projects Performance "A Study in Istanbul - Turkey"

Musa Mansor, Ali Kurt

Share this Article

Research Paper, Management, India, Volume 8 Issue 7, July 2019

Pages: 1332 - 1335

Role of Total Quality Management in Higher Education

Dr. D.C. Agrawal, Ankur Kukreti

Share this Article

Similar Articles with Keyword 'Quality Assurance'

Case Studies, Management, Indonesia, Volume 3 Issue 11, November 2014

Pages: 2772 - 2775

Result Analysis of Total Quality Management Implementation Using Quality Manual to Achieve Raise on Service Excellence (ROSE) in PT. TLK Indonesia

Khairani Ratnasari Siregar

Share this Article

Research Paper, Management, Ghana, Volume 3 Issue 12, December 2014

Pages: 2145 - 2146

Quality Assurance: Institutionalizing Pragmatism

Lawrence Lowell PhD

Share this Article

Research Paper, Management, Uganda, Volume 3 Issue 5, May 2014

Pages: 8 - 23

Quality Assurance; Understanding the Need; Boundaries and Linkages in the Education Sector

Eric Gitta

Share this Article

Research Paper, Management, Indonesia, Volume 4 Issue 2, February 2015

Pages: 1907 - 1911

Implementation of Internal Quality Assurance Private Higher Education (PTS) (A Case Study in the Islamic University of Indonesia and Muhammadiyah University of Yogyakarta)

Maman Herman

Share this Article

Research Paper, Management, India, Volume 5 Issue 5, May 2016

Pages: 805 - 811

Impact of ISO 9000 Certification on TQM Practices: Empirical Study in Ethiopian Manufacturing Companies

Dr. R. Satya Raju, Haile Yeshanew Baye

Share this Article
Top