Research Paper | Management | Kenya | Volume 3 Issue 11, November 2014
Effectiveness of Performance Contracting in Public Institutions in Nakuru County - A Case Study of the Provincial General Hospital
Reuben Njogu Mbuthia, James M Ngari, Benson Mwangi
International best practice shows that governments and global agencies are currently implementing performance contracting to enhance performance of civil servants and entrench good governance and accountability. This research set to establish the effectiveness of performance contracting (P.C) in the government institutions this far. The study used a descriptive design. It used both quantitative and qualitative approaches in the research. Questionnaires were the tools used. This was a case study of the Provincial General Hospital in Nakuru County. Purposeful sampling and random sampling procedures were used. The target population included all the staff working at the Provincial General Hospital, the Management Staff, Middle level and even orderlies. Particular department were sampled out purposefully, and then from each sampled department, ten subjects were sampled randomly. In order to test the reliability of the instruments a pilot study was done in two other departments which were not included in the sample. The filled up questionnaires were subjected to Cronbach test for reliability score of above 0.7 co-efficient. Validity of the instrument was ensured through the assistance of the university supervisors. Qualitative data was obtained from the open ended items which were analyzed methodically. The responses formed the themes for analysis. Quantitative data was analyzed for descriptive statistics (percentages and frequencies).Statistical Package for Social Sciences (SPSS) computer software version 21.0 was used for analysis. Pearson Product Moment Correlation (r) value was computed to determine the relationship between independent variables) and the dependent variable). The study established that indeed performance contract was critical for service delivery. The effectiveness of the implementation of PCs in public institutions depended on the knowledge of the employees and managers on the content of the performance contact and extent of the work done in relation to the performance contract. It was recommended that the government and the leadership of the various government institutions embark on capacity build to enlighten the employees on the genesis and implication of performance contracting. The well performing employees should be rewarded and the uncooperative to face strict penalties. Further research in other government institution was also advised to shade more light in the study problem.
Keywords: Performance contacting, effectiveness, service delivery, government, Provision general Hospital
Edition: Volume 3 Issue 11, November 2014
Pages: 1690 - 1695
How to Cite this Article?
Reuben Njogu Mbuthia, James M Ngari, Benson Mwangi, "Effectiveness of Performance Contracting in Public Institutions in Nakuru County - A Case Study of the Provincial General Hospital", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=OCT141206, Volume 3 Issue 11, November 2014, 1690 - 1695
142 PDF Views | 89 PDF Downloads
Similar Articles with Keyword 'effectiveness'
Review Papers, Management, India, Volume 9 Issue 2, February 2020
Pages: 1630 - 1635A Study on Effectiveness of HR Metrics
Dr. R. Jayanthi
Research Paper, Management, India, Volume 9 Issue 10, October 2020
Pages: 1202 - 1210A Study on Training and Development Practices and Organisational Effectiveness in LIC with Special Reference to Bihar, Patna
Dr. Kumud
Informative Article, Management, India, Volume 9 Issue 11, November 2020
Pages: 1636 - 1638Effectiveness of Social Networking as a Marketing Promotional Tool in Post COVID Era of Business
Jainy Rajan
Review Papers, Management, India, Volume 9 Issue 12, December 2020
Pages: 329 - 334ICT Applications in Management
Dr D S Kushwaha, Sushmita Singh, Kaushal Chandra
Research Paper, Management, Kenya, Volume 9 Issue 11, November 2020
Pages: 817 - 821The Influence of Monitoring and Evaluation Structure on the Performance of Monitoring and Evaluation Systems, A Case Study of National Employment Programme
Abdou M., Mulyungi M.P.
Similar Articles with Keyword 'service delivery'
Research Paper, Management, India, Volume 9 Issue 11, November 2020
Pages: 1090 - 1093Customer Adoption of Alternate Channels for Banking Service Requirements - A Case Study of Patna District
Dr. Trishna
Research Paper, Management, Ethiopia, Volume 3 Issue 3, March 2014
Pages: 792 - 797Factors for Implementing Public-Private Partnership (PPP) in the Development Process: Stakeholders Perspective from Ethiopia
Teshome Tafesse Beyene
Research Paper, Management, Kenya, Volume 3 Issue 11, November 2014
Pages: 1690 - 1695Effectiveness of Performance Contracting in Public Institutions in Nakuru County - A Case Study of the Provincial General Hospital
Reuben Njogu Mbuthia, James M Ngari, Benson Mwangi
Research Paper, Management, Ethiopia, Volume 7 Issue 9, September 2018
Pages: 95 - 100Insureds Perceived Service Quality Dimensions and Customers Satisfaction (The Case: Ethiopian Insurance Corporation Northern District)
Tsigab Aregawi
Case Studies, Management, Uganda, Volume 3 Issue 10, October 2014
Pages: 1736 - 1743Effects of Monitoring and Evaluation Frameworks on Service Delivery in the Health Sector In Uganda
Samuel Moses Okello
Similar Articles with Keyword 'government'
Research Paper, Management, India, Volume 7 Issue 6, June 2018
Pages: 958 - 964A Comparison between Engineering and Arts Faculty in Knowledge Sharing
J Antonette Asumptha, M Punniyamoorthy, Collin Joseph Xavier M
Case Studies, Management, Brazil, Volume 7 Issue 10, October 2018
Pages: 598 - 603Credit Cooperatives in Brazil
Dr. Murillo de Oliveira Dias, Murilo Ramos Alambert Rodrigues
Research Paper, Management, Zimbabwe, Volume 9 Issue 8, August 2020
Pages: 1256 - 1265The Impact of Organisational Change Management Theoretical Perspective in the Context of Zimbabwes Cash Crisis on Small to Medium Enterprises and their Consequent Adaptation Strategies
Enock Takudzwa Zenda, Austin Musundire, Obediah Mumanyi
Research Paper, Management, Rwanda, Volume 8 Issue 5, May 2019
Pages: 1931 - 1936The Effect of Women Empowerment on Community Development Projects Management in Rwanda: A Case of World Vision Rwanda, Byiringiro Area Program
Jean d'Amour Niyonsaba, Dr. Patrick Mulyungi
Masters Thesis, Management, Rwanda, Volume 9 Issue 11, November 2020
Pages: 828 - 834Influence of Project Design Documentation on the Performance of Government Projects in Rwanda
Hanyurwimfura D. E., Dr. Mulyungi M.P