Downloads: 121
Research Paper | Management | India | Volume 5 Issue 5, May 2016
Confirmatory Factor Analysis of Service Quality Dimensions in Healthcare
Dr. Rupa Rathee, Pallavi Rajain, Dr. Isha
Service quality has been defined as the outcome of an evaluation process where the consumer compares his expectations with the service he has received or the difference between expected service and perceived service. In today's increasing competitive atmosphere providing service quality is important for any service industry. Health care services have a distinct position among other services due to highly involving and risky nature of services and the general lack of expertise possessed by consumers. In this study, five service quality dimensions are used i. e. tangibility, reliability, assurance, responsiveness and empathy. The 22 items SERVQUAL scale based on gap model proposed by Parasuraman, Zeithmal and Berry was applied. A sample size of 200 was taken using quota sampling. Confirmatory Factor Analysis was employed to find the fit of the model and also a comparison between the expectations and perceptions of government and private hospitals was made using mean values with the application of SPSS and AMOS software packages. Through the analysis it was found that the SERVQUAL model is fit for the present study. It was also clear from the mean values that people had higher expectations from private hospitals.
Keywords: CFA, Government hospitals, Private hospitals, Service quality, SERVQUAL
Edition: Volume 5 Issue 5, May 2016
Pages: 1740 - 1744
How to Cite this Article?
Dr. Rupa Rathee, Pallavi Rajain, Dr. Isha, "Confirmatory Factor Analysis of Service Quality Dimensions in Healthcare", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=NOV163783, Volume 5 Issue 5, May 2016, 1740 - 1744
Similar Articles with Keyword 'CFA'
Downloads: 111
M.Tech / M.E / PhD Thesis, Management, Malaysia, Volume 5 Issue 6, June 2016
Pages: 2341 - 2344Testing the Validity Model for Measuring Customer Confidence Using (CFA)
Ridowan Mohamed Ahmed, Dr. Fuadahbinti Johari
Downloads: 114
M.Tech / M.E / PhD Thesis, Management, Malaysia, Volume 5 Issue 5, May 2016
Pages: 2176 - 2179Testing the Model of Human Resource Development Using (CFA)
Khaled Abdulla A. Etlesh, Dr. Nasser Habtoor
Similar Articles with Keyword 'Private hospitals'
Downloads: 117
Research Paper, Management, India, Volume 5 Issue 4, April 2016
Pages: 2354 - 2356A Comparative Study to Assess the Level of Leadership Behaviour and Empowerment, its Effect on Burnout among Staff Nurses from Selected Government and Private Hospitals of Pune City
Sundari Apte, Dr. T. Bhattacharjee
Downloads: 127
Research Paper, Management, Kenya, Volume 4 Issue 11, November 2015
Pages: 717 - 722Factors Influencing Employee Commitment in Kenya's Public Health Sector: A Case Study of Thika Level 5 Hospital
James Kigotho Maina MSc, Dr. Esther Waiganjo PhD
Similar Articles with Keyword 'Service quality'
Downloads: 56
Research Paper, Management, Indonesia, Volume 7 Issue 5, May 2018
Pages: 1683 - 1686The Moderating Role of Corporate Image Between User Experience Towards Customer Loyalty: A Study on Indihome by Telkom Indonesia
Adnan Ali Ma'sum; Ir. Indira Rachmawati S.T. M.S.M.
Downloads: 112
Research Paper, Management, China, Volume 6 Issue 1, January 2017
Pages: 1854 - 1859New Rural Cooperative Medical Service Quality Evaluation Method Considering Uncertainty Decision-making Information
FU Mengyan
Similar Articles with Keyword 'SERVQUAL'
Downloads: 120
M.Tech / M.E / PhD Thesis, Management, Malaysia, Volume 4 Issue 11, November 2015
Pages: 1190 - 1193Testing the Validity of a Proposed Model for Measuring Customer Satisfaction in Libyan banks Using Confirmatory Factor Analysis
Ali Ramadan Musbah, Nasser Habtoor
Downloads: 128
Research Paper, Management, Sri Lanka, Volume 5 Issue 12, December 2016
Pages: 1884 - 1894Private University Graduates? Perception towards Soft Skills as an Employability Factor
L.D.A.D Dissanayake