International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
www.ijsr.net | Most Trusted Research Journal Since Year 2012

ISSN: 2319-7064

M.Tech / M.E / PhD Thesis | Education | Kenya | Volume 9 Issue 2, February 2020

Administrative Support Services and Retention of Distance Learners: The Case of Bachelor of Education Programmes of the University of Nairobi, Kenya

Johnbosco Kisimbii, Christopher Gakuu, Harriet Kidombo

The purpose of this study was to establish how the provision of Learner Support Services (LSS), in the form of Administrative Support Services, influence the retention of distance learners at the University of Nairobi. The target population was made up of 1521 undergraduate students from two different programs, Bachelor of Education (Arts) and Bachelor of Education (Science). Out of 309 questionnaires administered, 249 questionnaires were filled and returned. Quantitative data was collected through structured self-administered questionnaires while qualitative was collected through focus group discussions. The statistical tools of analysis for descriptive data were arithmetic mean and standard deviation while for inferential statistics were Pearsons Product Moment Correlation (r), and multiple regressions. From the study findings, it was concluded that Administrative Support Services had a statistically significant influence on the retention of distance learners at the University of Nairobi. The study recommended that institutions of higher learning in Kenya that offer distance learning programs need to carefully consider how they offer these support services to enhance learner satisfaction and retention.

Keywords: Administrative Support Services, Course Information, Course Registration, Learner Support Services, Medical facility, Regional Centres, Retention of distance learners, Supportive Staff

Edition: Volume 9 Issue 2, February 2020

Pages: 96 - 106


How to Cite this Article?

Johnbosco Kisimbii, Christopher Gakuu, Harriet Kidombo, "Administrative Support Services and Retention of Distance Learners: The Case of Bachelor of Education Programmes of the University of Nairobi, Kenya", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=ART20203355, Volume 9 Issue 2, February 2020, 96 - 106

38 PDF Views | 42 PDF Downloads

Download Article PDF



Similar Articles with Keyword 'Administrative Support Services'

Research Paper, Education, Ghana, Volume 7 Issue 4, April 2018

Pages: 649 - 652

Effects of Student Support Services on Distance Learners in Selected Centres of Jackson College of Education

Harry Barton Essel, Akosua Tachie-Menson, Michael Owusu

Share this article

M.Tech / M.E / PhD Thesis, Education, Kenya, Volume 9 Issue 2, February 2020

Pages: 96 - 106

Administrative Support Services and Retention of Distance Learners: The Case of Bachelor of Education Programmes of the University of Nairobi, Kenya

Johnbosco Kisimbii, Christopher Gakuu, Harriet Kidombo

Share this article

Similar Articles with Keyword 'Course Information'

Research Paper, Education, Saudi Arabia, Volume 4 Issue 9, September 2015

Pages: 510 - 520

Using Technology in Higher Education in King Khalid University

Mohammed Zaidan Almahfud

Share this article

M.Tech / M.E / PhD Thesis, Education, Kenya, Volume 9 Issue 2, February 2020

Pages: 96 - 106

Administrative Support Services and Retention of Distance Learners: The Case of Bachelor of Education Programmes of the University of Nairobi, Kenya

Johnbosco Kisimbii, Christopher Gakuu, Harriet Kidombo

Share this article

Similar Articles with Keyword 'Learner Support Services'

Research Paper, Education, Tanzania, Volume 9 Issue 5, May 2020

Pages: 1548 - 1553

Learner Support Services as a Factor of Students' Performance in Open and Distance Learning Centres at Institute of Adult Education

Shabani Nyaburiri Maijo

Share this article

M.Tech / M.E / PhD Thesis, Education, Kenya, Volume 9 Issue 2, February 2020

Pages: 96 - 106

Administrative Support Services and Retention of Distance Learners: The Case of Bachelor of Education Programmes of the University of Nairobi, Kenya

Johnbosco Kisimbii, Christopher Gakuu, Harriet Kidombo

Share this article

Top