International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Open Access | Fully Refereed | Peer Reviewed

ISSN: 2319-7064




Downloads: 180

M.Tech / M.E / PhD Thesis | Education Management | Kenya | Volume 9 Issue 2, February 2020


Administrative Support Services and Retention of Distance Learners: The Case of Bachelor of Education Programmes of the University of Nairobi, Kenya

Johnbosco Kisimbii, Christopher Gakuu, Harriet Kidombo


Abstract: The purpose of this study was to establish how the provision of Learner Support Services (LSS), in the form of Administrative Support Services, influence the retention of distance learners at the University of Nairobi. The target population was made up of 1521 undergraduate students from two different programs, Bachelor of Education (Arts) and Bachelor of Education (Science). Out of 309 questionnaires administered, 249 questionnaires were filled and returned. Quantitative data was collected through structured self-administered questionnaires while qualitative was collected through focus group discussions. The statistical tools of analysis for descriptive data were arithmetic mean and standard deviation while for inferential statistics were Pearsons Product Moment Correlation (r), and multiple regressions. From the study findings, it was concluded that Administrative Support Services had a statistically significant influence on the retention of distance learners at the University of Nairobi. The study recommended that institutions of higher learning in Kenya that offer distance learning programs need to carefully consider how they offer these support services to enhance learner satisfaction and retention.


Keywords: Administrative Support Services, Course Information, Course Registration, Learner Support Services, Medical facility, Regional Centres, Retention of distance learners, Supportive Staff


Edition: Volume 9 Issue 2, February 2020,


Pages: 96 - 106


How to Cite this Article?

Johnbosco Kisimbii, Christopher Gakuu, Harriet Kidombo, "Administrative Support Services and Retention of Distance Learners: The Case of Bachelor of Education Programmes of the University of Nairobi, Kenya", International Journal of Science and Research (IJSR), https://www.ijsr.net/get_abstract.php?paper_id=ART20203355, Volume 9 Issue 2, February 2020, 96 - 106

How to Share this Article?

Enter Your Email Address


Similar Articles with Keyword 'Administrative'

Downloads: 1

Research Paper, Education Management, Macedonia, Volume 10 Issue 6, June 2021

Pages: 1451 - 1455

Standards in the Teaching Profession

Salija Bangoji

Share this Article

Downloads: 2 | Weekly Hits: ⮙1 | Monthly Hits: ⮙2

Research Paper, Education Management, Cameroon, Volume 10 Issue 5, May 2021

Pages: 787 - 791

Women, Leadership and Mentoring in Higher Education in Africa: Barriers and Possibilities

Endeley Margaret Nalova, Elisabeth N.M Ayuk-Etang

Share this Article

Similar Articles with Keyword 'Support'

Downloads: 133 | Weekly Hits: ⮙1 | Monthly Hits: ⮙4

Research Paper, Education Management, Philippines, Volume 8 Issue 7, July 2019

Pages: 1083 - 1087

A Study of Teachers Motivation and Academic Coordinators Leadership Practice: The Relationship to Vision, Inspirational Motivation, Intellectual Stimulation, Supportive Leadership and Personal Recognition

Genevieve M. Gepitulan

Share this Article

Downloads: 119 | Monthly Hits: ⮙3

Research Paper, Education Management, Lebanon, Volume 8 Issue 9, September 2019

Pages: 739 - 745

The Effect of Math Anxiety on Students Performance in the Intermediate and Secondary Classes

Mohammad Faysal Anouti, Sanaa Shehayeb, Mahmoud Mchiek

Share this Article

Similar Articles with Keyword 'Services'

Downloads: 99

Informative Article, Education Management, Saudi Arabia, Volume 9 Issue 7, July 2020

Pages: 1320 - 1323

The Importance of Accreditation in Home Health Care in KSA

Ibrahim Kamil Luttfi

Share this Article

Downloads: 122

Informative Article, Education Management, Sudan, Volume 9 Issue 6, June 2020

Pages: 1066 - 1068

The Importance of Social Accountability in Medical Schools

Ibrahim Kamil Luttfi

Share this Article

Similar Articles with Keyword 'Course'

Downloads: 155

Research Paper, Education Management, Saudi Arabia, Volume 8 Issue 6, June 2019

Pages: 2106 - 2108

Effects of Training Programs on Improving the Knowledge and Skills of the Nurses in Home Health Care in Riyadh Region, Kingdom of Saudi Arabia 2018

Dr. Ibrahim Kamil Ibrahim Luttfi, Prof. Salwa Elsanousi

Share this Article

Downloads: 124

Research Paper, Education Management, Philippines, Volume 9 Issue 2, February 2020

Pages: 1363 - 1371

Professional Development in the Workplace: Key to Sustainable Growth

Ricky S. Yabo

Share this Article

Similar Articles with Keyword 'Information'

Downloads: 186 | Monthly Hits: ⮙1

Research Paper, Education Management, Lebanon, Volume 7 Issue 12, December 2018

Pages: 820 - 827

The Effect of Using GeoGebra in Geometric Construction of Grade 7 Students

Dr. Sanaa Shehayeb, Mohammad Anouti, Mohammad Akkawi

Share this Article

Downloads: 91

M.Tech / M.E / PhD Thesis, Education Management, Kenya, Volume 8 Issue 12, December 2019

Pages: 1291 - 1299

Effect of Biology Teachers Domain-Specific Beliefs about the Subject on the Integration of Technology in Instruction in Secondary Schools in Kenya

Dorcas Nelima Wamukota, Dr Edwin Masibo, Dr. Robert Nyukuri

Share this Article

Similar Articles with Keyword 'Registration'

Downloads: 1 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1

Research Paper, Education Management, India, Volume 10 Issue 11, November 2021

Pages: 1072 - 1075

Status of Women in India in the Context of Inclusive Growth

Madhusmita Pradhan

Share this Article

Downloads: 123

Review Papers, Education Management, Zambia, Volume 9 Issue 5, May 2020

Pages: 930 - 934

Quality Assurance in Zambian Higher Education: A New Dawn

Phebby Mwangala Kasimba

Share this Article

Similar Articles with Keyword 'Learner'

Downloads: 166 | Weekly Hits: ⮙2 | Monthly Hits: ⮙2

Research Paper, Education Management, Indonesia, Volume 6 Issue 11, November 2017

Pages: 1556 - 1560

Educational Values in the QURAN

Dr. Fachrurazi, MM

Share this Article

Downloads: 141 | Monthly Hits: ⮙2

Research Paper, Education Management, Kenya, Volume 4 Issue 9, September 2015

Pages: 313 - 318

An Investigation into the State of Disaster and Safety Preparedness in Schools in Kenya

Simiyu Kisurulia, Dorcas Katiambo, George Akolo Lutomia

Share this Article

Similar Articles with Keyword 'Medical'

Downloads: 99

Informative Article, Education Management, Saudi Arabia, Volume 9 Issue 7, July 2020

Pages: 1320 - 1323

The Importance of Accreditation in Home Health Care in KSA

Ibrahim Kamil Luttfi

Share this Article

Downloads: 122

Informative Article, Education Management, Sudan, Volume 9 Issue 6, June 2020

Pages: 1066 - 1068

The Importance of Social Accountability in Medical Schools

Ibrahim Kamil Luttfi

Share this Article

Similar Articles with Keyword 'facility'

Downloads: 101

Research Paper, Education Management, Kenya, Volume 4 Issue 6, June 2015

Pages: 2543 - 2548

Transitional Services Available to Rehabilitees Exiting Juvenile Rehabilitation Institutions in Kenya

Wambugu N. Beth, Kinyua Joice, Kanyiri Joyce

Share this Article

Downloads: 110

Research Paper, Education Management, Kenya, Volume 6 Issue 10, October 2017

Pages: 1314 - 1320

Investigation of Crisis Prevalence in the Health Sector: A Case Study of Bungoma Referral Hospital

Jackson Osore Matheshe, Dr. Gertrude Inimah

Share this Article

Similar Articles with Keyword 'Regional'

Downloads: 84

Research Paper, Education Management, Philippines, Volume 9 Issue 6, June 2020

Pages: 1820 - 1869

National Competency - Based Teacher Standards of Mid-Level Administrators and its Effect on their Critical Thinking Skills: Basis for Four Pronged Program

Cely B. Labadan, Alma T. Gurrea

Share this Article

Downloads: 105

Research Paper, Education Management, Kenya, Volume 6 Issue 9, September 2017

Pages: 2023 - 2028

Influence of Resources for Girls on Girls? Kenya Certificate of Secondary Education Performance in Mixed Day Secondary Schools in Nzambani Sub County

Cecilia N. Mutia, Dr. Gathumbi A. Mungai, Dr. Rose Mwanza

Share this Article

Similar Articles with Keyword 'Centres'

Downloads: 1

Comparative Studies, Education Management, India, Volume 10 Issue 7, July 2021

Pages: 181 - 184

Staff Nurses Knowledge on Basics of Electrocardiogram Interpretation and Arterial Blood Gas Analysis Can be Significantly Improved by an Educational Intervention over a Period of 12 Weeks: An Audit Cycle-Based Quality Improvement Report

Yash Kripalani, Anjum Shaikh, Shambhavi Mishra, Tanvi Garude, Isha Budania, Joel Vaz, Hafsha Merchant, Shashank Mishra

Share this Article

Downloads: 7

Research Paper, Education Management, India, Volume 10 Issue 9, September 2021

Pages: 44 - 49

Impact of Pre School Training on Trained and Untrained Parents in Language Development - A Comparative Study

Dr. V. Ananda Jyothi

Share this Article

Similar Articles with Keyword 'Retention'

Downloads: 31

Research Paper, Education Management, Kenya, Volume 10 Issue 3, March 2021

Pages: 1147 - 1150

Administrative Support and Turnover Intentions among the Academic Staff in Public Universities in Kenya

Sarah Likoko, Edith Simiyu

Share this Article

Downloads: 95

Research Paper, Education Management, Kenya, Volume 9 Issue 9, September 2020

Pages: 503 - 510

Effect of Gender Roles on Retention of Boys in Primary Schools in Kenya

Salome Koskei, Dr. Florence M. Itegi, Dr. Peter N. Muchanje

Share this Article

Similar Articles with Keyword 'distance'

Downloads: 124

Research Paper, Education Management, Philippines, Volume 9 Issue 2, February 2020

Pages: 1363 - 1371

Professional Development in the Workplace: Key to Sustainable Growth

Ricky S. Yabo

Share this Article

Downloads: 3

Research Paper, Education Management, India, Volume 10 Issue 6, June 2021

Pages: 1701 - 1704

History, Culture and Economical Aspects of Lakshadweep

Rahmath Beegum MS

Share this Article

Similar Articles with Keyword 'learners'

Downloads: 166 | Weekly Hits: ⮙2 | Monthly Hits: ⮙2

Research Paper, Education Management, Indonesia, Volume 6 Issue 11, November 2017

Pages: 1556 - 1560

Educational Values in the QURAN

Dr. Fachrurazi, MM

Share this Article

Downloads: 141 | Monthly Hits: ⮙2

Research Paper, Education Management, Kenya, Volume 4 Issue 9, September 2015

Pages: 313 - 318

An Investigation into the State of Disaster and Safety Preparedness in Schools in Kenya

Simiyu Kisurulia, Dorcas Katiambo, George Akolo Lutomia

Share this Article

Similar Articles with Keyword 'Supportive'

Downloads: 133 | Weekly Hits: ⮙1 | Monthly Hits: ⮙4

Research Paper, Education Management, Philippines, Volume 8 Issue 7, July 2019

Pages: 1083 - 1087

A Study of Teachers Motivation and Academic Coordinators Leadership Practice: The Relationship to Vision, Inspirational Motivation, Intellectual Stimulation, Supportive Leadership and Personal Recognition

Genevieve M. Gepitulan

Share this Article

Downloads: 1

Research Paper, Education Management, Philippines, Volume 10 Issue 9, September 2021

Pages: 1543 - 1550

Confucian Virtues: A Tool to Enhance Positive Discipline in Schools

Lucio G. Beduya Jr.

Share this Article

Similar Articles with Keyword 'Staff'

Downloads: 112

Research Paper, Education Management, Kenya, Volume 9 Issue 6, June 2020

Pages: 1682 - 1695

Legal Frameworks, Normative Action and Performance of Biosocial Projects in Informal Settlements in Nairobi County, Kenya

Njeri Simon Ngacha, Christopher Mwangi Gakuu, Kidombo Harriet Jepchumba

Share this Article

Downloads: 99

Informative Article, Education Management, Saudi Arabia, Volume 9 Issue 7, July 2020

Pages: 1320 - 1323

The Importance of Accreditation in Home Health Care in KSA

Ibrahim Kamil Luttfi

Share this Article
Top