International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Since Year 2012 | Open Access | Double Blind Reviewed

ISSN: 2319-7064




Downloads: 103

Research Paper | Public Health Education | Vietnam | Volume 8 Issue 4, April 2019


Patients Satisfaction of Service Insurance Healthcare Quality in Commune Health Centres of 2 Vietnamese Extremely Poor Districts

Thuong Van Ta | Duong Thuy Thi Nguyen | Hong Thuy Thi Do | Huong Mai Thi Dao | Dzung Van Dao


Abstract: Purpose - The study was to confirm the satisfaction level of patients about the quality of insurance healthcare services in grassroots level healthcare system. Design/methodology/approach A cross-sectional analytical descriptive study was used to evaluate the satisfaction with the quality of medical examination and treatment at commune health centers (CHCs) and related factors. Findings Cronbachs alpha for five service-quality dimensions (tangibles, reliability, responsiveness, assurance and empathy) were high and the SERVQUAL instrument was proved to be reliable, valid and appropriate. The results showed that the presence of doctor, affiliation to insurance agency, information technology, facilities and equipment of the CHCs were statistically significant in influencing patients satisfaction, and all the null hypotheses were rejected. Originality/value/implications- The study offers some insights into, and guidance for insurance healthcare services in Vietnam in general and in mountainous, remote areas in particular.


Keywords: Patients Satisfaction, Healthcare Insurance, Public Health, Vietnam


Edition: Volume 8 Issue 4, April 2019,


Pages: 1697 - 1700


How to Cite this Article?

Thuong Van Ta, Duong Thuy Thi Nguyen, Hong Thuy Thi Do, Huong Mai Thi Dao, Dzung Van Dao, "Patients Satisfaction of Service Insurance Healthcare Quality in Commune Health Centres of 2 Vietnamese Extremely Poor Districts", International Journal of Science and Research (IJSR), Volume 8 Issue 4, April 2019, pp. 1697-1700, https://www.ijsr.net/get_abstract.php?paper_id=ART20197211

How to Share this Article?






Similar Articles with Keyword 'Public Health'

Downloads: 44

Comparative Studies, Public Health Education, Zambia, Volume 9 Issue 2, February 2020

Pages: 1406 - 1418

Impact of World Visions Core Intervention Package on Maternal, Neonatal and Child Health in Zambia: Insights from Qualitative Research

Mubiana Macwan'gi | Gachiri Kago Nanja | Moyern Mungwala

Share this Article

Downloads: 119

Research Paper, Public Health Education, India, Volume 7 Issue 6, June 2018

Pages: 1437 - 1439

Prevalence of Lifestyle Associated Risk Factors for NCDs among Young Male Population in Urban Slum at Mayapuri, New Delhi

Dr. Deepshikha Singh | Dr. Ajay Raj | Dr. J. Saminathan

Share this Article


Top