International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Open Access | Fully Refereed | Peer Reviewed

ISSN: 2319-7064


Downloads: 181 | Weekly Hits: ⮙1 | Monthly Hits: ⮙2

Research Paper | Management | Sri Lanka | Volume 7 Issue 3, March 2018


The Impact of Emotional Intelligence on Organizational Citizenship Behavior of Staff Employees at ABC (Pvt.) Ltd, Sri Lanka

Thilini Nirosha, Amalie Jayatilake


Abstract: Organizational Citizenship Behavior (OCB) is one of the most important factors which affect the success of any organization. Success or failure of an organization heavily depends on the behavior of the employees. According to the pilot survey, the researcher identified that staff employees of ABC (Pvt. ) Limited have a lower level of OCB. By reviewing the literature, the researcher identified that Emotional Intelligence (EI) is one of the most important factors which impacts on OCB. This study aims to find out whether EI, Self-Awareness and Relationship Management positively impacts on OCB together to find out the impact of Self-Management and Social-Awareness on OCB. Population of the study was 95 staff level employees. Data were collected through census method by using a self-administrative questionnaire. A simple regression analysis was applied to find out the positive impact of EI on OCB while a multiple regression analysis was applied to find out the positive impact of Self-Awareness and Relationship Management and the impact of Self-Management and Social-Awareness on OCB. Results indicate that the EI, Self-Awareness and Relationship Management positively impacts on OCB while there were no impact of Self-Management and Social-Awareness on OCB.


Keywords: Emotional Intelligence, Organizational Citizenship Behavior, Relationship Management, Self-Awareness, Self-Management, Social-Awareness


Edition: Volume 7 Issue 3, March 2018,


Pages: 113 - 119


How to Cite this Article?

Thilini Nirosha, Amalie Jayatilake, "The Impact of Emotional Intelligence on Organizational Citizenship Behavior of Staff Employees at ABC (Pvt.) Ltd, Sri Lanka", International Journal of Science and Research (IJSR), https://www.ijsr.net/get_abstract.php?paper_id=ART2018411, Volume 7 Issue 3, March 2018, 113 - 119

How to Share this Article?

Enter Your Email Address


Similar Articles with Keyword 'Emotional Intelligence'

Downloads: 115 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1

Review Papers, Management, India, Volume 6 Issue 11, November 2017

Pages: 1935 - 1939

A Comprehensive Literature Review on Emotional Intelligence and Spirituality

Virat Chirania, Sunil Kumar Dhal

Share this Article

Downloads: 119

Dissertation Chapters, Management, India, Volume 4 Issue 1, January 2015

Pages: 1479 - 1481

Emotional Intelligence and Alienation Study among the Middle Level Managers

Piar Chand, Tanvi Mahajan

Share this Article

Similar Articles with Keyword 'Organizational Citizenship Behavior'

Downloads: 2 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1

Research Paper, Management, Timor-Leste, Volume 10 Issue 7, July 2021

Pages: 375 - 391

Strategic Leadership and Organizational Culture; Timor-Leste National Police Performance (Empirical Study on the National Police of Timor-Leste)

Arquimino Ramos

Share this Article

Downloads: 130

Research Paper, Management, Indonesia, Volume 4 Issue 6, June 2015

Pages: 2938 - 2949

Emotional Intelligence and Organizational Commitment as Predictor Variables Organizational Citizenship Behavior (Study on Employee of Community Health Centers in City of Kendari)

Adnan Hakim, H. Ishak Awaluddin, Alasyari Adnan Hakim

Share this Article

Similar Articles with Keyword 'Relationship Management'

Downloads: 113

Review Papers, Management, Tunisia, Volume 3 Issue 5, May 2014

Pages: 932 - 934

The Use of Internet and the Emergence of Consumer Co-Creator

RegaiegEssafi Raida, BouslamaNji

Share this Article

Downloads: 117

Research Paper, Management, Kenya, Volume 4 Issue 10, October 2015

Pages: 2097 - 2111

Influence of Framework Contracting on Procurement Performance of Geothermal Development Company, Kenya

Waswa V. Nyongesa, Juma Wagoki

Share this Article

Similar Articles with Keyword 'Emotional'

Downloads: 1 | Monthly Hits: ⮙1

Research Paper, Management, India, Volume 10 Issue 8, August 2021

Pages: 208 - 211

Study on the Policies on Monetary Management in Schools

Nibedito Pani

Share this Article

Downloads: 47

Research Paper, Management, Iraq, Volume 6 Issue 5, May 2017

Pages: 971 - 977

The Evaluating of Management by Values through Diffusion of Innovations Theory

Reyam Al Dafa'ai; Ya'arub Al Sa'aidi

Share this Article

Similar Articles with Keyword 'Intelligence'

Downloads: 115 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1

Review Papers, Management, India, Volume 6 Issue 11, November 2017

Pages: 1935 - 1939

A Comprehensive Literature Review on Emotional Intelligence and Spirituality

Virat Chirania, Sunil Kumar Dhal

Share this Article

Downloads: 119

Dissertation Chapters, Management, India, Volume 4 Issue 1, January 2015

Pages: 1479 - 1481

Emotional Intelligence and Alienation Study among the Middle Level Managers

Piar Chand, Tanvi Mahajan

Share this Article

Similar Articles with Keyword 'Organizational'

Downloads: 182 | Monthly Hits: ⮙1

Review Papers, Management, India, Volume 9 Issue 2, February 2020

Pages: 1630 - 1635

A Study on Effectiveness of HR Metrics

Dr. R. Jayanthi

Share this Article

Downloads: 133 | Monthly Hits: ⮙1

Research Paper, Management, Sierra Leone, Volume 9 Issue 2, February 2020

Pages: 1553 - 1557

How Organizational Structures Affect Project Outcomes

Crispin George

Share this Article

Similar Articles with Keyword 'Citizenship'

Downloads: 2 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1

Research Paper, Management, Timor-Leste, Volume 10 Issue 7, July 2021

Pages: 375 - 391

Strategic Leadership and Organizational Culture; Timor-Leste National Police Performance (Empirical Study on the National Police of Timor-Leste)

Arquimino Ramos

Share this Article

Downloads: 88

Masters Thesis, Management, Rwanda, Volume 9 Issue 11, November 2020

Pages: 915 - 922

Effect of Leadership to the Strategic Management of an Organization - Case Study: Rwanda Governance Board

Faith Mukashema, Dr. Patrick Mulyungi

Share this Article

Similar Articles with Keyword 'Behavior'

Downloads: 0

Research Paper, Management, India, Volume 9 Issue 11, November 2020

Pages: 1577 - 1581

Global Challenges and Opportunities Post Pandemic

Rebecca F. D'souza

Share this Article

Downloads: 2 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1

Research Paper, Management, Timor-Leste, Volume 10 Issue 7, July 2021

Pages: 375 - 391

Strategic Leadership and Organizational Culture; Timor-Leste National Police Performance (Empirical Study on the National Police of Timor-Leste)

Arquimino Ramos

Share this Article

Similar Articles with Keyword 'Relationship'

Downloads: 136

Research Paper, Management, Mexico, Volume 4 Issue 11, November 2015

Pages: 635 - 644

Empirical Study of the Top Management, their Skills and Abilities Case: Firms in Cuernavaca, Morelos. Mexico

Augusto Renato Perez Mayo PhD, Jose Alberto Hernandez Aguilar PhD, Luz Stella Vallejo Trujillo PhD

Share this Article

Downloads: 231

Research Paper, Management, Sierra Leone, Volume 9 Issue 3, March 2020

Pages: 102 - 106

The Significance of Auditing in Project Management

Crispin George

Share this Article

Similar Articles with Keyword 'Management'

Downloads: 149 | Monthly Hits: ⮙2

Research Paper, Management, Sierra Leone, Volume 9 Issue 2, February 2020

Pages: 973 - 978

The Essence of Risk Identification in Project Risk Management: An Overview

Crispin George

Share this Article

Downloads: 149 | Monthly Hits: ⮙1

Research Paper, Management, India, Volume 6 Issue 7, July 2017

Pages: 163 - 167

Managing Cost Uncertainty in Production Using Genetic Algorithm

Dr. Niju. P. Joseph, Redha Jasim Shaker

Share this Article
Top