Research Paper | Management | India | Volume 6 Issue 2, February 2017
A Study on Service Quality and Customer Satisfaction in Domestic Aviation Sector with Reference to Air India Limited, Mumbai
C. Murugesan, Dr. R. Perumalsamy
Air Transport is the most recent mode of transport. It is the gift of the twentieth century to the world. The two world wars gave a great impetus to the development of air transport in almost all the countries of the world. Aviation creates large number of jobs, every million passenger transported fashion thousand jobs directly at the airports and a further enlargement in the national economy. However the outrageous rates have made it the mode of travel of the rich or of the business community for whom time is more affluent than air travel. The success of an any airways fully depends on quality of service delivery and customer satisfaction. The main objective of the present study is to find out the customer satisfaction in airways in various objects like, quality, service, fare etc.
Keywords: Airline Booking, Service, Quality, Passengers Satisfaction, Tangibility, Reliability, Assurance, Responsiveness and Empathy
Edition: Volume 6 Issue 2, February 2017
Pages: 1538 - 1542
How to Cite this Article?
C. Murugesan, Dr. R. Perumalsamy, "A Study on Service Quality and Customer Satisfaction in Domestic Aviation Sector with Reference to Air India Limited, Mumbai", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=ART2017942, Volume 6 Issue 2, February 2017, 1538 - 1542
131 PDF Views | 92 PDF Downloads
Similar Articles with Keyword 'Service'
Informative Article, Management, India, Volume 9 Issue 11, November 2020
Pages: 1636 - 1638Effectiveness of Social Networking as a Marketing Promotional Tool in Post COVID Era of Business
Jainy Rajan
Research Paper, Management, Kenya, Volume 3 Issue 9, September 2014
Pages: 2151 - 2156Effect of Employee Rewards and Recognition on Job Performance in Kenya?s Public Sector, A Case Study of Nakuru Water and Sanitation Services Company Ltd
Muthoni M. Muchai, Mwangi Benson
Research Paper, Management, India, Volume 9 Issue 11, November 2020
Pages: 1090 - 1093Customer Adoption of Alternate Channels for Banking Service Requirements - A Case Study of Patna District
Dr. Trishna
Research Paper, Management, India, Volume 9 Issue 9, September 2020
Pages: 1256 - 1257Start up Challenges & Opportunities in Indian Recruitment and Retention
Pooja Kumari
Research Paper, Management, India, Volume 6 Issue 11, November 2017
Pages: 1474 - 1476Value Added Services are Buzz of Todays Business
Dr. R. Parvathi, B. Rammya
Similar Articles with Keyword 'Quality'
Research Paper, Management, Sierra Leone, Volume 9 Issue 2, February 2020
Pages: 1553 - 1557How Organizational Structures Affect Project Outcomes
Crispin George
Research Paper, Management, Morocco, Volume 6 Issue 8, August 2017
Pages: 1431 - 1444Credit Risk Assessment: The Structural Approach (MERTON Model) Applied to the Moroccan Banking Sector
Ezouine Driss
Review Papers, Management, India, Volume 9 Issue 12, December 2020
Pages: 329 - 334ICT Applications in Management
Dr D S Kushwaha, Sushmita Singh, Kaushal Chandra
Informative Article, Management, India, Volume 3 Issue 11, November 2014
Pages: 2735 - 2737The Factors Affecting Employee Work Environment & Its Relation with Employee Productivity
Dr. Anil P Sarode, Manisha Shirsath
Research Paper, Management, Namibia, Volume 9 Issue 5, May 2020
Pages: 883 - 891Determinants of Student Satisfaction in Namibia: A Viewpoint of Public Higher Education
Stewart Kaupa PhD, Eric Mang'unyi PhD
Similar Articles with Keyword 'Passengers Satisfaction'
Research Paper, Management, India, Volume 6 Issue 2, February 2017
Pages: 1538 - 1542A Study on Service Quality and Customer Satisfaction in Domestic Aviation Sector with Reference to Air India Limited, Mumbai
C. Murugesan, Dr. R. Perumalsamy
Research Paper, Management, India, Volume 5 Issue 8, August 2016
Pages: 820 - 826A Research on Passengers? Satisfaction in Airways ? In Coimbatore City
C. Murugesan, Dr. R. Perumalsamy
Similar Articles with Keyword 'Tangibility'
Research Paper, Management, India, Volume 4 Issue 4, April 2015
Pages: 587 - 590Factors Affecting Consumers Perceptions of Digital Sales Promotions ? An Experimental Investigation
Jincy K. John, Dr. Naveen Kumar
Research Paper, Management, India, Volume 5 Issue 5, May 2016
Pages: 1740 - 1744Confirmatory Factor Analysis of Service Quality Dimensions in Healthcare
Dr. Rupa Rathee, Pallavi Rajain, Dr. Isha
Research Paper, Management, India, Volume 6 Issue 2, February 2017
Pages: 1538 - 1542A Study on Service Quality and Customer Satisfaction in Domestic Aviation Sector with Reference to Air India Limited, Mumbai
C. Murugesan, Dr. R. Perumalsamy
Survey Paper, Management, Malaysia, Volume 6 Issue 4, April 2017
Pages: 1292 - 1296Determinants Influencing International Students? Satisfaction and Loyalty in Malaysian Private Universities
Babita Gupta, Usman Musa Zakari Usman
Research Paper, Management, India, Volume 4 Issue 4, April 2015
Pages: 2871 - 2878Assessment of Service Quality in Public Banks of NCR
Dr. Rupa Rathee, Pallavi Rajain
Similar Articles with Keyword 'Reliability'
Research Paper, Management, Mexico, Volume 4 Issue 11, November 2015
Pages: 635 - 644Empirical Study of the Top Management, their Skills and Abilities Case: Firms in Cuernavaca, Morelos. Mexico
Augusto Renato Perez Mayo PhD, Jose Alberto Hernandez Aguilar PhD, Luz Stella Vallejo Trujillo PhD
Research Paper, Management, Kenya, Volume 3 Issue 9, September 2014
Pages: 2151 - 2156Effect of Employee Rewards and Recognition on Job Performance in Kenya?s Public Sector, A Case Study of Nakuru Water and Sanitation Services Company Ltd
Muthoni M. Muchai, Mwangi Benson
Research Paper, Management, Ethiopia, Volume 9 Issue 10, October 2020
Pages: 800 - 810Assessing the Effect of Perceived Organizational Support on Turnover Intention-University of Gondar, Ethiopia
Getasew Yaregal Desalew, Tigist Belayneh Terefe, Krishnasamy Srinivasan
Research Paper, Management, Kenya, Volume 5 Issue 12, December 2016
Pages: 609 - 614Extent of Adoption of Implementation Practices by Public Universities in Western Kenya
Abong'o Everlyn Beatrice
Research Paper, Management, Indonesia, Volume 8 Issue 6, June 2019
Pages: 2374 - 2377Developing a Measurement Tool to Investigate Students Continuance Intention in Using Mobile Learning Application
Karina Rizka Aulianti, Indrawati
Similar Articles with Keyword 'Assurance'
Case Studies, Management, Indonesia, Volume 3 Issue 11, November 2014
Pages: 2772 - 2775Result Analysis of Total Quality Management Implementation Using Quality Manual to Achieve Raise on Service Excellence (ROSE) in PT. TLK Indonesia
Khairani Ratnasari Siregar
Research Paper, Management, Ghana, Volume 3 Issue 12, December 2014
Pages: 2145 - 2146Quality Assurance: Institutionalizing Pragmatism
Lawrence Lowell PhD
Survey Paper, Management, Jordan, Volume 5 Issue 10, October 2016
Pages: 1464 - 1471The Role of the Accounting System in the Internal Control
Dr. Nimer Alslihat, Dr. Nahed Habis Alrawashdeh
Research Paper, Management, India, Volume 5 Issue 7, July 2016
Pages: 1460 - 1464A Study on Customers? Service Quality Gap of Air India using Servqual Model
C. Murugesan, Dr. R. Perumalsamy
Research Paper, Management, India, Volume 5 Issue 5, May 2016
Pages: 1740 - 1744Confirmatory Factor Analysis of Service Quality Dimensions in Healthcare
Dr. Rupa Rathee, Pallavi Rajain, Dr. Isha