Research Paper | Management | Indonesia | Volume 6 Issue 10, October 2017
The Effect of Service Quality on BPJS Patient Satisfaction at Puskesmas Kelapa Gading
Abstract: Health is a basic need for people to have a good quality life, to be productive and in the end to be able to compete. The government has tried to create a prosperous social hold in the form of social insurance for health. The body of laws implementing the health insurance is the social security agency for health (BPJS Kesehatan). Organization public health services in Indonesia that the ground state held by public health centers. The result of this study was that the service quality affected satisfaction. It means that the increasing service quality will increase the satisfaction. The highest patient satisfaction indicator in this model was reflected from the ease of BPJS registration and from the service as expected. BPJS patient satisfaction level in all had Customer Satisfaction Index (CSI) of 83.22 %. This value means that those BPJS patients are considered very satisfied on serivice quality provided by the Puskesmas.
Keywords: Service quality, satisfaction, community health centre, partial least square PLS
Edition: Volume 6 Issue 10, October 2017,
Pages: 1678 - 1680
How to Cite this Article?
Hezron Lastogar Situmorang, Heny K Daryanto, Trias Andati, "The Effect of Service Quality on BPJS Patient Satisfaction at Puskesmas Kelapa Gading", International Journal of Science and Research (IJSR), Volume 6 Issue 10, October 2017, pp. 1678-1680, https://www.ijsr.net/get_abstract.php?paper_id=ART20177458
How to Share this Article?
Similar Articles with Keyword 'Service quality'
A Study of Customer Satisfaction on Telecom
Murali Krishna  | Dr. Princy Soms
Analyzing Factors Affecting Loyalty and Decisions to Open an Online Store of Indonesian Sellers through Marketplace (Case Study of Fashion Product Sellers in E-Commerce Lazada Indonesia)
Ruth SonniaAgustina Magdalena | Dr. Sri Wahyuni