International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
www.ijsr.net | Most Trusted Research Journal Since Year 2012

ISSN: 2319-7064

Research Paper | Information Technology | Kenya | Volume 6 Issue 9, September 2017

Intelligent Agents as Staff Allocation Optimization Assistants in ICT Services Support

Julia N. Korongo, David M. Gichoya, Damaris N. Odero

Organizational Information and Communication Technology (ICT) services are becoming more critical and complex and this growing dependency leads to growing requirement for quality support. This paper explores how the concept of Intelligent Agents can be utilized to enhance performance in ICT services support. The study was conducted to investigate the process of ICT staff allocation in Kenya Revenue Authoritys (KRA) ICT department. The findings revealed that currently, the ICT department does not serve the organizations demands adequately due to challenges attributed to uncoordinated, unmanaged and under-resourced ICT services. The study concluded that due to the increasing demand in speed and performance in the delivery of quality business operations, organizations must learn to exploit various trends for optimizing staff workloads. By playing the role of staff allocation optimization assistants, Intelligent Agents may offer such solutions thus change how businesses deliver, evolve and grow. The study recommended the development of an Intelligent Agent to aid in both intra and inter-departmental support services.

Keywords: Intelligent Agents, ICT, ICT Department, ICT Services Support, Optimization Assistants

Edition: Volume 6 Issue 9, September 2017

Pages: 1748 - 1755


How to Cite this Article?

Julia N. Korongo, David M. Gichoya, Damaris N. Odero, "Intelligent Agents as Staff Allocation Optimization Assistants in ICT Services Support", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=ART20176972, Volume 6 Issue 9, September 2017, 1748 - 1755

14 PDF Views | 16 PDF Downloads

Download Article PDF

Video Lecture of Above Article is Not Available Yet

You be the First to Request! Press the Button below!



Similar Articles with Keyword 'Intelligent Agents'

Research Paper, Information Technology, Kenya, Volume 6 Issue 9, September 2017

Pages: 1748 - 1755

Intelligent Agents as Staff Allocation Optimization Assistants in ICT Services Support

Julia N. Korongo, David M. Gichoya, Damaris N. Odero

Share this article

Research Paper, Information Technology, Kenya, Volume 7 Issue 4, April 2018

Pages: 593 - 598

Intelligent Agents' Based Fuzzy Liquidity Management Technique for Mobile Money Transfer

Millicent Murithi, George Okeyo, Michael Kimwele

Share this article

Similar Articles with Keyword 'ICT'

Research Paper, Information Technology, India, Volume 2 Issue 4, April 2013

Pages: 548 - 550

Role of ICT in Sustainability of Research: A Conceptual Framework

Geeta Marmat

Share this article

Research Paper, Information Technology, Myanmar, Volume 2 Issue 11, November 2013

Pages: 310 - 314

Identification of Image Spam by Using Histogram and Hough Transform

Zin Mar Win, Nyein Aye

Share this article

Research Paper, Information Technology, Zimbabwe, Volume 3 Issue 1, January 2014

Pages: 198 - 201

Cloud Computing Adoption and Utilization amongst Zimbabwean NGOs: A Case of Gweru NGOs

Tinashe Gwendolyn Zhou, Caroline Gosho, Giyane Maxmillan

Share this article

Survey Paper, Information Technology, India, Volume 3 Issue 4, April 2014

Pages: 747 - 750

A Survey on Shoulder Surfing Resistant Text Based Graphical Password Schemes

Mokal P. H., Devikar R. N.

Share this article

Research Paper, Information Technology, India, Volume 3 Issue 7, July 2014

Pages: 2120 - 2124

Verifier Based Prevention for an Offline Password Guessing Attack Using ECC

Radhika L. Bhosale, Manoj L. Bangare

Share this article

Similar Articles with Keyword 'ICT Department'

Research Paper, Information Technology, Kenya, Volume 6 Issue 9, September 2017

Pages: 1748 - 1755

Intelligent Agents as Staff Allocation Optimization Assistants in ICT Services Support

Julia N. Korongo, David M. Gichoya, Damaris N. Odero

Share this article

Research Paper, Information Technology, Kenya, Volume 7 Issue 3, March 2018

Pages: 1355 - 1362

Development of a Hybrid Intrusion Detection System for Security Analysis at the IP Layer

Arphaxad Kioko Muia

Share this article

Top