International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Open Access | Fully Refereed | Peer Reviewed

ISSN: 2319-7064




Downloads: 129

Research Paper | Social Science | Indonesia | Volume 6 Issue 9, September 2017


Level of Satisfaction of Public Service in Takalar Regency, Indonesia

Syamsiah Badruddin, Wisudawan Husain


Abstract: This study discusses the quality of public service of government apparatus and general satisfaction with the civil service, in this case, is the manufacture of electronic identity card. The type of research used in this study is the kind of explanative research with quantitative approach. Techniques of collecting research data through questionnaires with the population are the people who make the electronic identity card in the government office civil registration. The number of samples in this study was 183 people. The results obtained from this research are for the quality of public service, and public satisfaction with the service of the apparatus is in the quite satisfied category. From these conditions show that the government apparatus in serving the community is still not motivated as a people servant. As a public service, the government apparatus in the salary of the general tax should feel like serving rather than being served.


Keywords: Public Service, Level of Satisfaction, Service Quality


Edition: Volume 6 Issue 9, September 2017,


Pages: 1831 - 1835


How to Cite this Article?

Syamsiah Badruddin, Wisudawan Husain, "Level of Satisfaction of Public Service in Takalar Regency, Indonesia", International Journal of Science and Research (IJSR), https://www.ijsr.net/get_abstract.php?paper_id=ART20176952, Volume 6 Issue 9, September 2017, 1831 - 1835

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