International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Since Year 2012 | Open Access | Fully Refereed | Peer Reviewed

ISSN: 2319-7064




Downloads: 125

Research Paper | Business Management | Indonesia | Volume 6 Issue 8, August 2017


Designing Performance Evaluating System of a Religious Service Company Using Balanced Scorecard, A Lesson from Umrah Pilgrimage Travel Agent in Indonesia

Faiz Zuhad Mushoffi | Idqan Fahmi [4] | Imam Teguh Saptono


Abstract: One of business sectors which is significantly growing in Indonesia is an umroh pilgrimage travel agency. In running the business, umroh pilgrimage travel agencies were in a dilemma since the company is demanded to not only give the best service to umrah pilgrims but also have to gain benefit in order to make this business always grows and develops. If several business aspects are not on balance, the impacts can be fatal. This happened to PT XYZ which experienced a huge loss which caused them folded up. During their business journey, PT XYZ always prioritized several aspects i. e. customers or best quality service for the consumers, while financial aspect was in the latter portion. Hence, it is normal if PT XYZ folded up in 2017. Therefore, it is recommended for PT XYZ to prioritize financial aspect. Although this company is categorized as a service company, nevertheless, in practice, this company is profit-oriented.


Keywords: travel, balanced scorecard, customer, finance


Edition: Volume 6 Issue 8, August 2017,


Pages: 1119 - 1121


How to Cite this Article?

Faiz Zuhad Mushoffi, Idqan Fahmi, Imam Teguh Saptono, "Designing Performance Evaluating System of a Religious Service Company Using Balanced Scorecard, A Lesson from Umrah Pilgrimage Travel Agent in Indonesia", International Journal of Science and Research (IJSR), Volume 6 Issue 8, August 2017, pp. 1119-1121, https://www.ijsr.net/get_abstract.php?paper_id=ART20175688

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