International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Open Access | Fully Refereed | Peer Reviewed

ISSN: 2319-7064


Downloads: 121

Research Paper | Management | Kenya | Volume 3 Issue 8, August 2014


Attitudes of Local Authorities Employees towards Performance Contracting and its Effect on Performance of Local Authorities

Simiyu Alice Nanjala, Elegwa Mukulu, Sakwa Maurice


Abstract: Performance contracting is a freely negotiated performance agreement between a government, acting as the owner of a public agency and the management of the agency. It is used in the Kenyan public to measure performance. Local authorities face pressure to improve service delivery, lower costs become more accountable, customer focused and responsive to stakeholder needs. They need a system of determining performance in relation to objectives. This research sought to evaluate performance contracting as a tool for improving performance in local authorities in Kenya. A survey was conducted in five local authorities in Kenya. A stratified random sample of 120 employees was drawn from a population of 43800 starting with two-stage sampling. Questionnaires, interviews and document analysis were used for data collection. The study established that a significant majority of respondents support performance contract and agreed that their local authorities should continue using it to measure performance. The study found that customer satisfaction, employee satisfaction, work environment and revenue generation were growing. A chi-square (2) test showed that customer satisfaction has increased significantly since the introduction of performance contracting in the local authorities. The study concluded that the council employees generally have a positive attitude towards performance contracting and they believe that it contributes to enhanced service delivery. Employees of local authorities have knowledge and understanding of administration of performance contracting process. Performance contracting has enhanced performance of local authorities in the areas of customer satisfaction, employee satisfaction, work environment and revenue generation. It is, therefore, recommended that performance contracting should be retained in local authorities as a tool for improving performance.


Keywords: Target, Indicator, Performance management, Performance assessment


Edition: Volume 3 Issue 8, August 2014,


Pages: 1507 - 1514


How to Cite this Article?

Simiyu Alice Nanjala, Elegwa Mukulu, Sakwa Maurice, "Attitudes of Local Authorities Employees towards Performance Contracting and its Effect on Performance of Local Authorities", International Journal of Science and Research (IJSR), https://www.ijsr.net/get_abstract.php?paper_id=2015737, Volume 3 Issue 8, August 2014, 1507 - 1514

How to Share this Article?

Enter Your Email Address


Similar Articles with Keyword 'Target'

Downloads: 1

Research Paper, Management, Turkey, Volume 10 Issue 6, June 2021

Pages: 422 - 431

An Empirical Research on the Relationship between Dark Personality Traits (Dark Triad) and Impression Management of Employees at Small and Medium Companies in Riyadh - King Saudi Arabia

Raed Kamhia, Dr. Murat Unanoglu

Share this Article

Downloads: 1

Research Paper, Management, Indonesia, Volume 10 Issue 7, July 2021

Pages: 147 - 157

Performance Assessment Using OKR (Objective & Key Results) Method in PT ABCD

Fiksa Atlita Natanugraha

Share this Article

Similar Articles with Keyword 'Indicator'

Downloads: 1 | Monthly Hits: ⮙1

Research Paper, Management, India, Volume 10 Issue 11, November 2021

Pages: 142 - 144

Skills, Learning and Research (SLR Model): Three Dimensional Model of Higher Education in India

Dr. Pooja Aggarwal

Share this Article

Downloads: 2 | Monthly Hits: ⮙1

Research Paper, Management, India, Volume 10 Issue 7, July 2021

Pages: 91 - 94

The Perfect Order Index and Ways to Improve Using Technology

Sathvik K R, Suma B

Share this Article

Similar Articles with Keyword 'Performance management'

Downloads: 1

Research Paper, Management, Indonesia, Volume 10 Issue 7, July 2021

Pages: 147 - 157

Performance Assessment Using OKR (Objective & Key Results) Method in PT ABCD

Fiksa Atlita Natanugraha

Share this Article

Downloads: 119

Research Paper, Management, United States of America, Volume 8 Issue 7, July 2019

Pages: 1688 - 1690

The Impact of Ageism in the Workplace

Faranak Yousefi

Share this Article

Similar Articles with Keyword 'Performance assessment'

Downloads: 1

Research Paper, Management, Indonesia, Volume 10 Issue 7, July 2021

Pages: 147 - 157

Performance Assessment Using OKR (Objective & Key Results) Method in PT ABCD

Fiksa Atlita Natanugraha

Share this Article

Downloads: 114

Research Paper, Management, Indonesia, Volume 8 Issue 2, February 2019

Pages: 1748 - 1753

The Effect of Employees Performance Assessment System through Job Motivation and Satisfaction

Nugroho Iman Priyono

Share this Article
Top