Research Paper | Nursing | India | Volume 3 Issue 2, February 2014
Nursing Audit of Health Workers Providing Health Services in Rural Area with Special Emphasis to Community Satisfaction in Satara District
Abstract: The current trend in healthcare delivery is to work towards providing people-centered, healthcare that puts the client at the center in the health delivery system. OBJECTIVES- To assess the quality of health services provided by health workers. To assess the job satisfaction of health workers and the level of community satisfaction with health services provided by health workers. To determine the association of selected sociodemographic variables and level of satisfaction of community. APPROACH -observational descriptive approach, DESIGN- cross-sectional, descriptive survey design was used. SETTING -Satara district. STUDY SUBJECTS- consisted sub centers for evaluation of health services, health workers for job satisfaction and heads of families for community satisfaction. SAMPLE SIZE Eleven sub centers.104 health workers, 1200 heads of families selected by random sampling technique. RESULTS Adequate facilities were available for rendering the health services at rural area. And due to availability of facilities health workers were giving grade A+ services to the community. Health workers (100 %) were showed averagely satisfied with their present job. There was significant association between the age and sources of job satisfaction. More than half of the head of families (61.7 %) felt that time that takes for to get treatment was reasonable had not waited long, Majority of the head of families (59.2 %) reported that health workers were visited regularly. Most of respondents were (73.2 %) agreed that services provided by health workers were relevant and as per the needs of community, while 74.3 % responded services of government health workers were satisfactory. Majority 74.3 %were agreed that services at the government health facility relevant to their needs and 74.9 % were satisfied with the health facility. Heads of families 49.7 % were averagely satisfied with availability of basic services. Conclusion -In the present study it was found that adequate facilities were available at sub centers as per Indian public health standard with grade A+ and grade A. Almost all Health Worker showed averagely satisfied with their present job. Community showed averagely satisfaction with services provided by the health workers in rural area thus further increase in satisfaction of clients would be possible by adequate drug supply, less waiting hours and transport facilities for emergencies.
Keywords: Health Services, Community Satisfaction, Health Worker Satisfaction, Nursing Audit
Edition: Volume 3 Issue 2, February 2014,
Pages: 94 - 104
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