Hospital Service Quality on Public Health Assurance Program
International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
www.ijsr.net | Open Access | Fully Refereed | Peer Reviewed International Journal

ISSN: 2319-7064



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Research Paper | Education Management | Indonesia | Volume 6 Issue 10, October 2017

Hospital Service Quality on Public Health Assurance Program

Sapruni, Imran Sanusi

This study aims to determine the hospital service quality and several factors affecting the public health assurance program. Data collected through direct observation and interviews. The data in this study were qualitatively analyzed. The results showed that the quality of public health services is below the standard of quality assurance. Communities in Central Sulawesi reveal that hospital services are satisfactory from the aspect of behavior or attitude and how to convey information to hospital officials to the public. As for time of service and hospitality are still unsatisfactory based on data by communities who experience both aspects of this hospital service.

Keywords: Service Quality, Public Health Assurance

Edition: Volume 6 Issue 10, October 2017

Pages: 1741 - 1743

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How to Cite this Article?

Sapruni, Imran Sanusi, "Hospital Service Quality on Public Health Assurance Program", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=16101706, Volume 6 Issue 10, October 2017, 1741 - 1743

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