International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
www.ijsr.net | Most Trusted Research Journal Since Year 2012

ISSN: 2319-7064

Research Paper | Economics | Indonesia | Volume 6 Issue 8, August 2017

Analysis Effectiveness of Flow Warranty Claim Management in Automotive Company

Syurwana Farwita

Handling of warranty claim on the automotive company is one way to attract customers. This management involved a lot of labor, work-time and the company's investment. The customer complaints are a lack of employee attention, checks, and artistry, and claims after the service process. The aim of this study is to assess the effectiveness of the handling of Warranty Claim flow with quantitative methods. Management effectiveness reviewed at the level of success of the program and customer service. The focus of research is the workshop of an automotive company in Makassar. All employees of automotive businesses in Makassar, South Sulawesi, are the population of the investigation. The number of the sample is 60 people or ten people in each division. Data collection instrument was a questionnaire and observation. The results showed that the success rate is considered active program indicated at all stage. The flow handling from the acceptance stage to delivery service meant efficiently. The result recognized that the system is feasible for similar companies.

Keywords: Warranty Claim, Effectiveness, Customer Service

Edition: Volume 6 Issue 8, August 2017

Pages: 1696 - 1698


How to Cite this Article?

Syurwana Farwita, "Analysis Effectiveness of Flow Warranty Claim Management in Automotive Company", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=12081704, Volume 6 Issue 8, August 2017, 1696 - 1698

18 PDF Views | 18 PDF Downloads

Download Article PDF



Similar Articles with Keyword 'Effectiveness'

Research Paper, Economics, India, Volume 4 Issue 4, April 2015

Pages: 2954 - 2959

Relative Importance of Income, Interest and Price In The Determination of Demand for Money in India: A Time Series Analysis

Tarun Das

Share this article

Research Paper, Economics, Sri Lanka, Volume 3 Issue 10, October 2014

Pages: 1261 - 1267

Economic and Social Cost of Fertilizer Subsidy on Paddy Farming in Sri Lanka

Dr. Wanninayake. M. Semasinghe

Share this article

Research Paper, Economics, Nigeria, Volume 5 Issue 3, March 2016

Pages: 1944 - 1948

Effectiveness of Naira Devaluation on Economic Growth in Nigeria

Osundina Kemisola C., Osundina Jacob A.

Share this article

Research Paper, Economics, Indonesia, Volume 6 Issue 8, August 2017

Pages: 1696 - 1698

Analysis Effectiveness of Flow Warranty Claim Management in Automotive Company

Syurwana Farwita

Share this article

Research Paper, Economics, India, Volume 2 Issue 1, January 2013

Pages: 409 - 415

A Study on the Impact of Training on Employees in SRF Ltd, Viralimalai, Trichy

N. Renganayaki

Share this article

Similar Articles with Keyword 'Customer Service'

Research Paper, Economics, Vietnam, Volume 3 Issue 8, August 2014

Pages: 1675 - 1678

Strategic Business Analysis of Nguyen Kim Electronic Supermarket

Bui Quang Huy, Hoang ChuDuc

Share this article

Research Paper, Economics, Indonesia, Volume 6 Issue 8, August 2017

Pages: 1696 - 1698

Analysis Effectiveness of Flow Warranty Claim Management in Automotive Company

Syurwana Farwita

Share this article

Top